How can we help you?
What is Miyocar?
We are a brand focused on creating quality, well-designed baby products that we wanted ourselves.
Where did the name come from?
The brand is named from my children, with all my love, my son name is Oscar, my daughter name is YoYo, in Spanish MIYOCAR means my YoYo and Oscar.
Where are you located?
We are located in Guangzhou, China.
Do you have retail stores?
No. We mostly sell directly through our online shop. This allows us to keep our overhead costs down and keep our prices affordable. The beauty of selling online is that we can reach millions of people around the globe and focus on what we do best, designing new products.
Where do you ship to?
We ship to almost every country in the world.
What does shipping cost?
All free shipping over the world.
How long does shipping take? What shipping methods do you use?
All orders are shipped via China post. Because all orders need hand made, Please allow 7 business days for orders to be processed after your purchase is complete.
Shipping time: 15-60days, usually 30 days (customs processing times vary)
Will I be charged additional customs fees or import taxes?
Most likely. Every country has different regulations on how they handle imported goods. We recommended you visit this Duty Calculator to get an estimate of what you will be charged when the package arrives. We do not pre-pay or cover any import fees.
Can I track my order?
Once your order has been shipped, you will receive an email from us, and you can track in this link:https://www.17track.net/en. Please allow 24hrs for the link to activate. Once the packages leaves China, the tracking links may not update but the package is still on its way.
Can I put any name or birthday in the chain?
Yes, we can make any name in English and birthday on the chain, but had better no more than 9 letters, if not, we will deduct the beads to make the length of the chain suitable.
Where can I send the name?
You can send me the name when place order in the message after order.
Where can I send the name?
Please send me the name in the order remarks is ok
Can I costumed make items?
Yes, Please send me the requirement and we will make costumed to you.
Does the stones on the pacifier will fall off?
We strictly use nontoxic glue for the safety of our clients!!! All of the rhinestones placed on our items are glued by hand and are secured well but we cannot guarantee that any of the rhinestones will not come off.
We recommend that our items be used with adult supervision and that if you see your child picking at or chewing on the rhinestones to discontinue use. Proper care for our items would be to not dish wash, microwave, or boil, and wash by hand with warm soapy water. Do not soak these items and dry them thoroughly. If dropped this can also cause rhinestones to become loose. If not taken care of properly rhinestones will come off.
Returns & Exchanges
What is your return policy?
Because all orders are custom, so all orders not return, If we made a mistake or the item arrived defective, please contact us and we’ll make things right.
I want to sell Ugmonk products in my shop. Do you sell wholesale?
We primarily sell directly to our customers through our website, but we also sell through a few select boutiques which we screen on a case by case basis. We want to make sure that MIYOCAR is a good fit for the companies we work with and that our products are represented well. If you would like more information, please contact us with information about your shop.